I / GENERAL TERMS AND CONDITIONS OF SALE OKO PLANET

Art 1 Preamble

1.1 - The Websites The Websites: location-ebike.com /via-ferrata-ardeche.com /pontdudiable.com / okoplanet.fr are operated by SASU OKO PLANET. Any order validated by a Customer (as this term is defined below) on the aforementioned Sites implies prior acceptance of these general terms and conditions.

1.2 - Identification of the company

SASU OKO PLANET is a company under French law with a capital of (5000 Euros whose registered office is located Avenue du val d'Ardèche 07330 Thueyts. The premises of SASU OKO PLANET are located at 18 Avenue du val d'Ardèche 07330 Thueyts - Tel: 07 89 73 34 45. This address is the only valid address for sending mail.

1.3 - Purpose of the general terms and conditions of sale - Mutual obligations

The purpose of these general terms and conditions is to define the rights and obligations of the parties in the context of the online sale of goods and services offered by "les sites internet" to the Customer. These general terms and conditions of sale are written in French and express the obligations and rights of the Customer and "les sites internet". In this sense, the Customer acknowledges that he/she accepts without reservation all of the provisions contained herein. the Customer and "les sites internet" reciprocally undertake to respect the obligations incumbent upon them in the context of these terms and conditions.

1.4 - Definitions

Will be called "the Internet sites" all the sites belonging to the company oko planet namely:
- location-ebike.com - pontdudiable.com - via-ferrata-ardeche.com - okoplanet.fr A "Customer" is any person wishing to do business with "the websites" in compliance with these general terms and conditions, and a "Supplier" is any company that has commissioned "the websites" to sell a Product belonging to it on the Site or that has sold Products directly to "the websites". Each order placed by a Customer under the conditions set forth herein shall hereinafter be referred to as an "Order". The companies used by "les sites internet" to deliver the Products to the Customer are hereinafter referred to as "Carriers". Customer Service is the main contact between the Customer and "les sites internet". Customer Service can be contacted every day on 07 89 73 34 45. The Customer can also contact Customer Services at info@location-ebike.com or via the contact form on the website. The response time cannot be guaranteed.

Art 2 General

2.1 - Conclusion of the contract - Entry into force of the general terms and conditions Insofar as the Customer orders online the Products and/or services presented on "les sites internet", the Customer's electronic signature on the "Order Form" marks the conclusion of the contract between the Customer and "les sites internet". In accordance with the French law of 13 March 2000 on electronic signatures and the French law of 21 June 2004 on confidence in the digital economy, any Order validated by the Customer by means of a "double click" or by his/her agreement over the telephone constitutes irrevocable acceptance of these general terms and conditions by the Customer, in the same way as a handwritten signature, which may only be challenged within the limits set out in article 10 below of these general terms and conditions.

2.2 - Duration of the contract

The general terms and conditions of sale are concluded for the duration necessary for the supply of the goods and services subscribed to, until the expiry of their guarantees.

2.3 - Documentary evidence

Contractual information concerning the Order will be confirmed by e-mail. "les sites internet" recommends that the Customer keep the Order confirmation e-mail or print it out. However, all documents resulting from the archiving of Order forms and invoices in the computer systems of "les sites internet" may also constitute legal proof of the communications, Orders and payments made between the parties.

2.4 - Validity of the General Terms and Conditions of Sale

"les sites internet" reserves the right to modify its general terms and conditions of sale. It is the client's responsibility to consult them regularly. Products ordered on the "les sites internet" Site by Customers are governed by the general terms and conditions of sale online at the date of the Order.

Art 3 Products

3.1 - Description and information about the Products

The Products offered by "les sites internet" comply with current French legislation and the standards applicable in France. However, if a Product is withdrawn from sale for any reason whatsoever by the Supplier, "les sites internet" shall withdraw the Product from sale as soon as possible. Under no circumstances may this action give the Customer the right to take legal action. If the Product or its packaging is replaced by the Supplier only to make way for an equivalent new-generation Product, "les sites internet" may sell the Product while stocks last, without any time limit. In this sense, the unavailability of an old Product or the sale of a Product in its old packaging may under no circumstances be a valid reason for the Customer to return the Product or to sue "les sites internet". "les sites internet" endeavours to present the essential characteristics of the Products as accurately as possible on the Product sheets. The information presented by "les sites internet" is that communicated by the Suppliers. The liability of "les sites internet" shall not be engaged in the event of erroneous information communicated by the Suppliers (error of reference, characteristic, photograph, etc.). In general, the descriptions (photographs, texts, graphics, information and characteristics) illustrating the Products presented are given for information only. In the event that a Product is offered in several variations, the photograph(s) are given for information purposes only and cannot provide any information whatsoever on the container(s). In the event of a description error (photographs, text, graphics, information or characteristics) on a Product, "les sites internet" shall not be held liable. In the event of a description error, the Customer will not automatically obtain the right to return the Product. Apart from the cases provided for in article 10 below, only an error in the description of the substantial qualities of the Product may justify a right to return the Product in question.

3.2 - Availability

"les sites internet" undertakes to honour the Orders received within the limits of the stocks available from its Suppliers. In the event of proven non-availability of the Product ordered, or in the event of a significant increase in delivery time due to said non-availability, "les sites internet" shall offer a replacement Product with the same price and characteristics to its Customer, who shall be free to accept or refuse said replacement Product. If all or part of the order is unavailable, and the Customer refuses the delivery date or the replacement products, "les sites internet" will offer a refund or a credit note to be used against the entire "les sites internet" catalogue. If the Customer opts for a refund, "les sites internet" will make every effort to refund the Customer at the latest within 30 days of the date on which "les sites internet" has informed the Customer of the unavailability of the product, as a priority by the same means of payment as that used for the order or, if this is not possible, by cheque sent to the address given by the Customer as the billing address. In the event of unavailability of the products ordered, "les sites internet" may not be held liable to a Customer or a third party for any indirect damage, loss of profit or turnover or loss of data arising in any way whatsoever.

3.3 - Exceptions

Some of the Products sold on the "websites" are stored by its Suppliers. The availability period corresponds to the transport of the Product from the Supplier's warehouse to "les sites internet"'s warehouse. In this case, the delivery time to the Customer corresponds to the availability time to which should be added the delivery time by the Carrier(s). Likewise, the lead time for collection from a Warehouse corresponds to the lead time for availability to which should be added the usual lead time for order preparation. These lead times apply from the date on which payment is validated by "les sites internet".

Art 4 Prices

4.1 - Composition and validity

The prices of the Products sold on the Site are indicated in Euros, inclusive of all taxes but excluding shipping, guarantee and ancillary service costs, and are valid as long as they are shown on the product description sheet. If the price of the same product is incorrect elsewhere on the Site (for example on the home page) or in the newsletter, the price indicated in the shopping basket shall prevail.

4.2 - Fluctuations

It is possible that the price of a given Product may fluctuate after it has been put online on the Site. This fluctuation may be occasional, as it is part of a promotional operation of limited duration, or longer, as it depends on the supply channels and commercial policies of the Suppliers. "les sites internet" cannot be held responsible for price fluctuations. Under no circumstances will these fluctuations entitle the Customer to return the Product outside the conditions and time limits for returns set out in Article 10 below. "les sites internet" may not be held liable in the event of fluctuations in the sale price and any price differences will under no circumstances be reimbursed.

4.3 - Possible errors All prices are given subject to obvious typographical errors. Should an error occur, "les sites internet" will contact the Customer to inform them of the error made by its services and will remind them that the Order will be invoiced under the corrected conditions. However, if the Customer does not accept the corrected terms and conditions, the Customer shall be free to cancel the corrected Order without penalty.

Art 5 Order

5.1 - Capacity

Only persons who are legally capable of entering into contracts concerning the goods and services offered on the Web Site may place an Order on the "Web Sites" Web Site. When placing an Order, the Customer warrants that he/she has full legal capacity to accept these general terms and conditions and to enter into this contract. In the event of payment by card, the Customer warrants that he/she is fully authorised to use said card and that said card provides access to sufficient funds to cover all costs required to settle the Order.

5.2 - Personal information

When placing an Order, the Customer agrees to provide the information requested and undertakes to ensure that this information is accurate: e-mail address, first and last name, postal address and telephone number. Any Customer validly registered on the Site shall be bound by any Order that requires the use of the Customer's e-mail address and personal password (subject to the rights of withdrawal and return as defined herein). The Customer must check all the information entered during the Order process (Product ordered, delivery address, invoicing address, telephone number, etc.). In the case of an Order placed by telephone with "les sites internet"'s telephone sales department, the Customer must also check the information entered by the telephone advisor (first and last name, delivery and billing addresses, Product ordered, etc.). This information is included in the Order confirmation e-mail. If, after validating an Order placed on the www. "les sites internet" site or by telephone with the telephone sales service, the Customer realises that certain information needs to be changed, he/she may do so by contacting Customer Services by telephone on 07 89 73 34 45 or by e-mail via his/her Customer account, within 24 hours, so that "les sites internet" can best meet his/her request. Updated information can only be taken into account if the Order has not yet been processed or is in the process of being dispatched. "les sites internet" shall not be held liable for any typing errors made by the Customer or for the consequences thereof in terms of late or incorrect delivery. Thus, if delivery cannot take place due to a data entry error by the Customer, the cost of re-shipment will be borne by the Customer. In this case, the Customer will refrain from making any claims due to delivery delays.

5.3 - Confirmation and dispatch emails

"les sites internet" sends an e-mail confirming the Customer's Order in order to summarise some of the contractual information. Once the Customer's Order has been validated by "les sites internet" in accordance with the payment validation procedures described in Article 6 below, the Customer shall receive a new e-mail from the Carrier informing them that their Order has been dispatched.

5.4 - Order processing

Orders are processed in the order in which payment is validated. "les sites internet" undertakes to process all Orders within the limits of available stocks in its warehouses and with its Suppliers. Deliveries will only be made subject to availability and may be made in whole or in part. In the event of an Order for several items, "les sites internet" may send each item in a separate parcel.

5.5 - Failure to execute the Order

"les sites internet" shall not be held liable for non-performance of the contract in the event of force majeure, disruption or total or partial strike, in particular of postal services and means of transport, communications (breakdown of the computer network, etc.), flooding, fire, etc. "les sites internet" may not be held liable, towards a Customer or a third party, for any indirect damage, any loss of profit or turnover or any loss of data occurring in any way whatsoever, even if this damage, this loss or this prejudice was foreseeable by "les sites internet", or if its possibility had been brought to its attention.

Art 6 Payment validation

6.1 - Purpose Validation of payment by "les sites internet" Services

"les sites internet" allows parcels to be sent either to the Customer's home address, to the address chosen by the Customer, or to one of the relay points.

6.2 - Terms and conditions

In order to limit the risks of fraud and to protect the interests of its Customers, "les sites internet" is sometimes required to carry out checks on the validity of payments made. In the event of a check, the Customer will be informed by e-mail of the supporting documents to be sent (by e-mail or post) to "les sites internet" in order to enable them to definitively validate the Order. If the supporting documents are not received by "les sites internet" within 48 hours, "les sites internet" reserves the right to refuse to validate the payment and therefore to reject the Order. - In the event that "les sites internet" receives documents that "les sites internet" considers to be non-compliant, "les sites internet" reserves the right to reject the Order.

6.3 - Invoicing

Once payment has been confirmed, the Customer is invoiced immediately on the Web Site. In the case of distance selling or off-Site sales, the Customer is generally invoiced within 24 hours from the date on which payment is validated.

Art 7 Payment

7.1 - Payment methods

"les sites internet" does not save the Customer's credit card details. Customers may pay for their Orders in several ways: A/ Online payment by credit card - By credit card: Carte Bleue, e-carte bleue, Visa or Mastercard. The Customer's account will be debited when the Order is validated. In the event of Products being out of stock or unavailable, the Customer will be contacted by e-mail or telephone at the addresses and numbers they have previously provided in their Customer account. a/ In the event of online payment by card, the Customer must provide the type of payment card, the payment card number, the expiry date and the cryptogram as well as the 3D-SECURE code (provided by the Customer's bank). The Customer guarantees that he/she is fully authorised to use said Card and that the Card gives access to sufficient funds to cover all costs arising from his/her Order. b/ In the event of online payment by Card by telephone to "les sites internet" Customer Service teleconsultants, the Order cannot be delivered to a relay point. In addition, "les sites internet" shall request the following proof from the Customer: - If the Order has been placed in the name of an individual: a valid form of identification or a form of identification and proof of address less than 3 months old. - If the Order has been placed in the name of a company: an extract from the company's Kbis that is less than 3 months old and two valid pieces of ID for the company manager. The card will be debited as soon as the purchase has been confirmed (except for deferred debit cards, which will be debited according to the Customer's banking terms and conditions). The cheque must be issued by a bank domiciled in metropolitan France or Monaco. The Order shall only be validated once the cheque has been received by "les sites internet", and the Order shall only be dispatched once the cheque has been cashed and credited, taking into account the possible rejection period of approximately 10 days. In addition, if the Order has been placed in the name of a private individual, the Customer must enclose a valid form of identification and proof of address less than 3 months old with his/her cheque. If the Order has been placed in the name of a company, the Customer must enclose with his/her cheque a Kbis extract from the company that is less than 3 months old and two valid pieces of identification for the company manager. It is imperative that the Customer indicates in the subject line of the transfer his/her name and the order number communicated when validating his/her basket. F/ Payment using a promotion and/or discount code This promotion code or discount voucher can be used on all or part of the "les sites internet" catalogue. It is valid for a maximum of 365 days. It is non-refundable, non-cumulative, indivisible, does not apply to delivery costs, and can only be used on an order for an amount, excluding delivery costs, greater than or equal to its value.

7.2 - Access to the invoice

The invoice is automatically sent by email to the Customer as soon as the order is dispatched. It is also accessible in the Customer's space on www. "les sites internet" ("my account" section) or in the contact section, accessible from the home page on www.Location- ebike.com by leaving a message to customer service.

7.3 - Default of payment

"les sites internet" reserves the right to suspend or close the account of a Customer who contravenes the provisions of these General Terms and Conditions of Sale. Any person whose account has been suspended or closed may not order on the Site without the prior authorisation of "les sites internet". in particular, "les sites internet" reserves the right to refuse to make a delivery or to honour an Order from a Customer who has not paid in full for a previous Order or with whom a dispute has not been resolved. Furthermore, "les sites internet" reserves the right to refuse to make a delivery or to honour an Order from a Customer whose cheque has not been fully validated by the Bank or whose credit card details are suspect or suspected of being fraudulent.

Art 8 Collection

"les sites internet" allows its Customers to collect their orders solely via the www. "les sites internet" website.

8.1 - Confirmation of collection

The Customer will be notified by e-mail when their order has been made available for collection. Collection of the order is only possible if the entire order is in stock at the shop. If the Product is in stock at the Supplier's, the Customer must wait until the Product is in stock in order to proceed with dispatch by the "websites" team. When the order is available for collection, failure to collect the Products within 30 days will result in the Products not collected being returned to stock. The Customer will therefore have to place a new order in order to have the items available again. Any collection from the Warehouse without prior receipt of an e-mail informing the Customer that the order has been made available will entail the risk of a long waiting period for the Customer and the unavailability of the Products ordered.

8.2 - Documents required for collection

When collecting their Order, Customers must present the Order confirmation e-mail and: a/ If the invoice has been drawn up in the name of a private individual: proof of identity; b/ If the invoice has been drawn up in the name of a company: a Kbis extract from the company that is less than 3 months old and the company manager's identity card; c/ If the person collecting the Order is not the Customer (whose name and address appear on the invoice), that person must present the above-mentioned documents together with their own identity card and a letter of proxy drawn up and signed by the Customer (in the case of an individual) or by the company manager (in the case of a company). If these provisions are not complied with, "les sites internet" reserves the right not to deliver the Order to the Customer.

8.3 - Reservations on collection

The absence of any reservations by the Customer on collection shall be deemed to constitute irrevocable acceptance. Collection of the Product automatically entails the transfer of risk to the Customer, which means that the handling, loading and transportation of the Product are the Customer's sole responsibility.

Art 9 Delivery

9.1 - Delivery procedure

Unless otherwise stipulated in these General Terms and Conditions of Sale, delivery costs are always payable by the Customer. Products must be delivered to the address indicated by the Customer when entering information during the Order process. For this reason, "les sites internet" advises the Customer to ensure that the information he/she has provided for the delivery of his/her Order is accurate. Delivery does not include installation or commissioning of the Product ordered, or the return of old equipment. If the Customer has entered an incorrect or incomplete address (staircase, building, door, code, etc.) when placing his/her Order, the carrier will be unable to make the delivery and the Product will automatically be returned to "les sites internet". - If the Customer decides to make a new delivery, this will be at the Customer's expense at a cost of €19.99 inclusive of tax and must be paid before the reshipment by contacting Customer Services. - If the Customer wishes to cancel their Order, they may choose either a refund or a credit note. If the Customer chooses a refund, "les sites internet" will do its utmost to refund the Customer within 30 days from the date of receipt of the returned Product by the Carrier. The refund then made by "les sites internet" will be for the amount of the order, less the outward carriage costs and €9.99 including VAT for the return carriage costs. If the Customer chooses to benefit from a credit note, this will be for the amount of the order, minus the outward carriage costs and €9.99 including VAT for return carriage costs. If a parcel is lost by the carrier, an enquiry will be opened with their service. This will take no longer than 20 days. If at the end of this period the parcel has not been delivered, "les sites internet" will offer the Customer either to reship the items or to reimburse the Customer.

9.2 - Delivery by relay point

The Customer will be notified by the Carrier by email or text message when the parcel arrives at the delivery point selected by the Customer. It is the Customer's sole responsibility to provide a valid mobile phone number and/or e-mail address. After 10 days, if the Customer has not collected his/her parcel, the parcel will automatically be returned by the Carrier to "les sites internet". If the Customer requests that the parcel be resent, the costs of resending the parcel will be borne by the Customer. In the event that the relay point is closed at the time of Delivery, the Carrier reserves the right to select another relay point that is open and geographically closest to the one initially selected by the Customer, without this giving rise to any claim on the part of the Customer. The Customer will then be notified of the details of the new relay by e-mail or text message. In the event that the Carrier is unable to select a new Relay, the parcel will automatically be returned to "les sites internet". Upon receipt, "les sites internet" will then do everything in its power to reship the parcel to the Customer as soon as possible. In the event that the quantity or nature of the products in the order does not allow shipment via the network of relay points, "les sites internet" reserves the right to send the parcel by another carrier directly to the Customer's billing address without this giving rise to any claim on the part of the Customer.

9.3 - Delivery by Carrier

Certain deliveries by Carrier may be subject to an appointment being arranged between the Carrier and the Customer. In this case, if the Customer is unable to be present on the day of delivery, they must choose an authorised person who will accept the delivery and assume all the responsibilities incumbent upon the Customer. If the Customer is absent, the Carrier will not be able to make the delivery. Depending on the Carrier's delivery conditions: - either the parcel will be dropped off directly at a collection point (notified on the parcel tracking system) where the Customer must collect it. Any parcel dropped off at a collection point cannot be re-delivered. - or the Customer will be notified of the Carrier's visit and must contact the Carrier again to organise a new delivery appointment. In the event that the Customer again fails to keep the appointment, any costs associated with organising a new delivery will also be borne by the Customer. In the event that the Carrier suffers a significant delay beyond its control, "les sites internet" will make its best efforts to arrange a new delivery and the costs associated with organising this new delivery will be borne by "les sites internet". In the event that the accessibility conditions of the delivery location chosen by the Customer do not allow the Carrier to deliver the Order via the main access to the dwelling, the delivery may not take place but the delivery costs shall remain payable by the Customer. These conditions may, for example, be: roadworks, blocked street, street too narrow, unknown entrance code, inaccessible intercom, etc. (see Article 9.4). No delivery will be made beyond the doorway of the house or building.

9.4 - Delivery times

Deliveries are made by various specialised Carriers depending on the nature of the Product which is the subject of the Order. In order to monitor the progress of the delivery of their Order, Customers will receive an email when the Product is dispatched. Pursuant to Article L121-20-3 of the French Consumer Code, "les sites internet" undertakes to deliver to the Customer within a maximum of 30 days from the estimated delivery date indicated in your order confirmation e-mail. In the event of non-receipt of a parcel within the indicative timescale, the Customer may contact Customer Services who will contact the Carrier and determine the cause of the delay and communicate it to the Customer. If necessary, "les sites internet" will open an investigation into the delivery of the product with the Carrier concerned. The Carrier itself determines the duration of the loss investigation. The investigation shall be opened within 24 working hours of the Customer informing "les sites internet" that his Order has not been received and providing "les sites internet" with the documents required to open the investigation, which "les sites internet" may request from the Customer. If the Product is found during the investigation period, it will be delivered to the Customer. If the Product is not found at the end of the investigation and only on this condition, "les sites internet" will: - dispatch a replacement Product at its own expense if the Product is still available; - refund the price of the Order lost by the Carrier or offer a credit on the next purchase if the Product or Products ordered are no longer available. Once the Order has been dispatched, any delay in delivery which may be the subject of an investigation and/or the loss of the Product shall not constitute grounds for cancelling the Order if "les sites internet" dispatches a replacement Product within the time limits mentioned above.

9.5 - Special cases

For deliveries of Products by Carrier to islands in mainland France that are not linked to the mainland by a bridge (Corsica, Ile d'Yeu, Ile de Porquerolles, etc), the estimated delivery time is systematically increased by 48 hours.

9.6 - Inspection of goods, damage and claims

In accordance with article L133.3 of the French Commercial Code, "receipt of the goods extinguishes any action against the Carrier for loss or partial damage if, within 3 days, not including public holidays, following receipt, the consignee has not notified the Carrier, by extra-judicial act or by registered letter, of his reasoned protest". In the event of damage sustained during transport or loss, the Customer must express his reservations, with as much justification as possible, on the carrier's delivery note or, failing this, within 3 days of receipt, by registered letter (LRAR) or by bailiff's deed. If the Carrier disputes the reservations made by the Customer on the delivery note, they must be reiterated by registered letter. The Customer shall simultaneously inform "les sites internet" (and the Carrier) of his/her reservations. "les sites internet" will proceed with the replacement of lost or damaged products after having dealt with the dispute with the Carrier, if the latter's liability is recognised, the Customer having to provide "les sites internet" with all documents and information in its possession for this purpose. Upon delivery of the Product, the Customer must unpack the Product in the presence of the Carrier. The Customer must then check the conformity of the Order delivered in the presence of the Carrier before signing the Delivery Note. In the event of any anomaly concerning the delivery, the Customer must indicate his/her reservations in the form of detailed handwritten observations, dated, explicit and accompanied by his/her signature on the delivery slip. These anomalies may be, for example: - Damaged product: scratches, dents, shocks, leaks, etc. - Product not in conformity: in kind (incorrect reference number, etc.) or quantity, etc. If the Product ordered is a fluid (e.g. oil or brake fluid), a dent or impact on the container will not be considered a fault. Only a leak in the container mentioned on the delivery note could lead to the Product being qualified as a "damaged product". The words "under reserve" or "subject to unpacking, testing, etc." on the delivery note have no legal value and may not be used as evidence against the carrier for any subsequent claim. In the event of any anomaly or non-conformity, the Customer must refuse the parcel and must notify "les sites internet" Customer Service by telephone on 07 89 73 34 45 or by e-mail using the contact form on the www. "les sites internet" website, within a maximum of 3 working days from the date of delivery. In the event that it is not possible to check the parcel and its contents on delivery, the Customer must send the Carrier a detailed complaint by registered letter with acknowledgement of receipt (LRAR) within 3 working days of receipt of the parcel. A copy must be sent to "les sites internet" by e-mail or via the contact form on the www. "les sites internet" site or by post to : SASU OKO PLANET Avenue du val d'ardeche 07330 Thueyts, so that "les sites internet" can open a dispute with the Carrier. Without a copy of the Customer's complaint letter, "les sites internet" will not be able to take any action against the Carrier and thus defend the Customer's interests. Any claim made outside this period may be rejected without any possibility of recourse for the Customer. The absence of any complaint and/or the absence of any reservations on the part of the Customer at the time of delivery means(s) that the Product delivered is deemed to be satisfactory and may not be the subject of any subsequent dispute (excluding legal guarantees for non-conformity and/or hidden defects in the product).

9.7 - Delivery rates

Delivery rates or carriage costs are accessible from the "Internet sites" Site. Under no circumstances may they be limited to the call-out price communicated via the Site, as this basic price is restrictive and limited (geographical area, weight of the parcel, delivery method, etc.). Customer Service is available to communicate and explain the prices to Customers.

Art 10 Right of Withdrawal

10.1 - Right of Withdrawal

The Customer has the right to cancel the order by notifying Customer Services. In the event of an order cancellation, the provisions of article L 121-20 of the French Consumer Code shall apply. In accordance with the provisions of article L 121-20 of the French Consumer Code, the Customer has a right of withdrawal. This legal withdrawal period of 7 days only applies to products purchased online. The Customer therefore has 7 calendar days from the date of receipt of the products to request a returns number from the "les sites internet" customer service department by email or telephone. Once the returns number has been obtained, the Customer has a further 10 calendar days to return the product. On receipt of the product, if its condition complies with the conditions set out in paragraph

10.2, the Customer will be entitled to an exchange or refund, as he/she chooses.

If the Customer returns the Product after the 10 calendar days following receipt of a returns number and within a maximum limit of 30 calendar days following the date of receipt of the Products, only a credit note or an exchange may be granted, provided that the condition of the returned Products complies with the conditions set out in paragraph 10.2. After this 30-day period, the product(s) may not be taken back. In the event that the Customer exercises his/her right of return, and in accordance with the provisions of article L. 121-20 of the French Consumer Code, the cost of returning the Order shall be borne by the Customer. If the return request is linked to an error on the part of "les sites internet" as determined by the criteria set out in the present article 10.2, the return number will be replaced by a return form sent to the Customer's e-mail address by "les sites internet" or by a collection request made directly to the Carrier - the return costs will therefore be borne by "les sites internet". In this case, the aforementioned deadlines and conditions for the right of return remain identical.

10.3 - Procedure for returning a Product

In order to exercise his/her right to return a Product, the Customer must first contact Customer Services within the time limits set out in this article 10, either by telephone on 07 89 73 34 45, or directly from his/her Customer space. The Customer will then receive an email confirming the return. If the return is due to a change of mind, the Customer must send all or part of the Order, at his/her own expense, to the following address: SASU OKO PLANET, Avenue du val d'ardeche 07330 thueyts. When the Order to be returned has been delivered by the Carrier and the return is due to an error on the part of "les sites internet" (error in the preparation of the parcel, reversal of the Order with that of another Customer, error in the choice of part dispatched following an exchange, etc.), the Product will be returned at the expense of "les sites internet". The Carrier generally intervenes within 48 working hours of the request. IMPORTANT: errors linked to failure to take into account the compatibility characteristics of the vehicle are not covered by this service. In the event of any doubt, the Customer may contact Customer Services on 07 89 73 34 45, who will advise them on their choice before validating their Order. In the event of an error in the parts ordered (regardless of the origin of the error), "les sites internet" may not be held liable to a Customer or a third party for any indirect damage, loss of business, profit or turnover arising in any way whatsoever, even if such damage, loss or prejudice was foreseeable by "les sites internet", or if the possibility of such damage, loss or prejudice had been brought to its attention. ATTENTION: when goods are collected from one of SASU OKO PLANET's shops, the Customer must return the goods to the warehouse from which they were collected by their own means, even if this is an error on the part of "les sites internet", as the order must be checked by the Customer at the time of collection. Under no circumstances may the Customer request that "les sites internet" take back the product from his/her home. In order to return the desired part(s), the Customer simply needs to return the complete part(s) to "les sites internet" MUST be accompanied by : - a letter explaining the problem encountered, specifying the returns number provided by Customer Services, - the Customer's full contact details and Order number for identification purposes, - and a copy of the invoice. All of the above should be returned in a TRANSPORT PACKAGE to the following address: SASU OKO PLANET, Avenue du val d'ardeche 07330 thueyts. The Product must be returned to "les sites internet" in a condition suitable for resale, i.e. in compliance with the return conditions set out below: - in its exact original condition, undamaged, - in its original packaging, which must be intact, - in its original sealed can or container if it is a fluid, - with all the accessories that came with it, - in perfect working order, - bearing no trace of assembly or use, - with its instructions. Examples of what not to do: - Tear the cardboard box or the packaging bag on receipt (in fact, the cardboard box or the bag must be opened carefully using, for example, a cutter to cut the adhesives that close it), - Put brown or coloured tape on the packaging when returning a part, - Assemble the part without comparing it with the original one, - Stick the Post Office or Carrier's label on the manufacturer's original box, - Return the part without packaging, - Return a part that is not complete as it was originally. The risks associated with returning the Product, whatever the cause, are the Customer's responsibility. The risks associated with poor packaging (breakage, loss of components, leaks, etc.) are the Customer's responsibility. If the Product is lost by the Carrier during this shipment, the Customer is solely responsible and will not be reimbursed by "les sites internet" (unless the Customer has taken out return insurance and, consequently, the carrier was commissioned by "les sites internet"). If the right to return is exercised in compliance with the conditions stipulated herein, the Customer will be offered either a credit note or a refund of the amount of the purchase. If the Customer chooses a refund, "les sites internet" will make every effort to refund the Customer within 30 days from the date of receipt of the returned Product. If this period is exceeded for reasons beyond its control, "les sites internet" may not be sued by the Customer. Reimbursement will be made using the same method of payment as for the initial order. In the event that the initial method of payment does not allow reimbursement by the same method or in the event of payment by bank card with a telephone advisor, reimbursement will be made by cheque, sent to the name and postal address that the Customer will have indicated in the "billing address" section when placing the order. If the Customer is reimbursed by bank credit, the speed with which the credit appears on the Customer's bank account depends on the type of bank card used by the Customer: in the case of an immediate debit card, the current account is credited within 8 to 15 days depending on the bank; in the case of a deferred debit card, the credit appears at the end of the month on the credit card account and not on the current account. If the refund takes longer, the Customer must contact their bank themselves. If the returned Product does not reach "les sites internet" within the time limits and conditions stipulated in the present article 10, "les sites internet" reserves the right to refuse the returned Products and not to proceed with the reimbursement or issue a credit note in favour of the Customer. In this case, if the Customer wishes to use his/her Product again, he/she must make a request by e-mail, via his/her Customer account or by telephone to "les sites internet" which will then send the Product as soon as possible. The cost of returning the Product shall be borne by the Customer and shall be payable in advance by credit card.

Art 11 Warranties

the Products sold by "les sites internet" are not guaranteed, as the guarantee does not apply to consumable products such as oils, cleaning products, etc. As Products such as oils are not perishable in the vast majority of cases, the production date of the Product indicated on the can may be several years prior to the Order date. Under no circumstances may this fact be invoked by the Customer to refuse the goods or to assert any right or compensation.

Art 12 In-store purchases

For all purchases made directly at the counter of the "les sites internet" shop, the Customer selects the Product, checks its conformity and its suitability for his/her needs. Consequently, the sale and the Product are deemed to be compliant. No complaint will be possible after collection.

Art 13 Applicable law

13.1 - Jurisdiction The general terms and conditions of sale of "les sites internet" shall be executed and interpreted in accordance with French law. Any dispute that may arise in connection with their validity, interpretation or execution will be submitted to the Courts of the region on which the registered office of SASU OKO PLANET depends, to which exclusive jurisdiction is expressly granted. The consumer can choose (except professionals) in addition to one of the jurisdictions territorially competent under the Code of Civil Procedure, the jurisdiction of the place where he lived at the time of the conclusion of the contract or the occurrence of the harmful event. In the event that one of the provisions of the general terms and conditions is deemed illegal or unenforceable by a court decision, the other provisions of the said terms and conditions will remain in force.

13.2 - Liability
The liability of "les sites internet" under the terms of the general terms and conditions of sale may not exceed a sum equal to the sums paid or payable at the time of the transaction giving rise to the said liability, whatever the cause or form of the action concerned.

Art 14 Information Technology and Civil Liberties

By placing their Order, Customers agree that the Company may store, process and use the data collected from their Order in order to process their Order. Some of this information may be transferred to companies involved in delivering the Products. The Customer agrees to authorise the Company to send him/her commercial solicitations, including newsletters, by e-mail concerning the Products or Services. The Customer may also be addressed via any other commercial means, such as Facebook, in order to be kept informed of the commercial news of "les sites internet". In order to improve the quality of service, calls made to "les sites internet" may be recorded.

Art 15 Protection of Personal Data

By ticking the box entitled "I accept the general terms and conditions of sale" when placing an order, the Consumer concerned expresses his/her specific, free and informed consent by which he/she accepts that personal data concerning him/her may be used by third parties. The Consumer has the possibility of objecting to the distribution of this information to Avis Vérifiés via the address : contact@"les sites internet" "les sites internet" respects the processing of its users' personal data in accordance with law no. 78-17 of 6 January 1978 relating to information technology, files and freedoms, as amended by law no. 2004-801 of 6 August 2004 relating to the protection of individuals with regard to the processing of personal data. In accordance with this law, the Customer has the right to access, modify, rectify and delete any information concerning him or her. The Customer may exercise this right directly by sending an e-mail using the form on the site. The Company only collects personal data via the order form and the form on the contact page. The fields contained in these forms are not all mandatory. The Company only asks the Customer for information that is essential for quality processing and careful follow-up of the order (surname, first name, address, e-mail). Any other information that may be requested is only intended to provide the Customer with information that is better adapted to their needs (personalised advice, promotional offers, etc.). The Customer is free not to provide this information. The data recorded by the Company constitutes proof of all transactions between the Company and its Clients.

II / OKO PLANET BIKE HIRE CONTRACT

THE FOLLOWING TERMS AND CONDITIONS ARE SET OUT BELOW

Article 1 - Purpose

OKO PLANET (hereinafter referred to as "the Lessor") has a fleet of bicycles which it offers for hire.

The purpose of this agreement is to determine the terms and conditions under which the Landlord rents to the Tenant the bicycle(s) and equipment listed in the special terms and conditions (hereinafter referred to as "the Bicycle", regardless of the number).

This hire, which is not subject to any special rules, is governed solely by the provisions of the Civil Code relating to hire.

Article 1 - Reservation terms and conditions

Any hire of a Bicycle gives rise to the conclusion of a hire contract which includes general conditions and special conditions, the whole forming an indivisible whole.

The booking only becomes definitive once the contract has been signed by both parties and the deposit has been received, the amount of which is specified in the special conditions.

The name of the Hirer indicated on the hire contract is that of the main hirer, who must be present when the contract is signed and to whom the hire charges will be billed.

If several Bicycles are hired, the Hirer shall be solely responsible for compliance with all the obligations associated with this contract by all the users of the Bicycles to whom he/she entrusts them.

Article 2 - Conditions relating to the Hirer and essential documents

The Hirer declares that he/she is fit to cycle and is not aware of any medical contraindications. It is the sole responsibility of the Hirer to check the physical fitness of the persons to whom it entrusts bicycles under this contract.

The Lessor may not be held liable for any damage caused by the Hirer's lack of fitness.

As soon as the Bicycle is handed over to the Tenant, the Landlord transfers its legal and material custody for the duration of the contract and until the Bicycle is effectively returned. The Tenant shall be liable, as custodian of the Bicycle, for any damage caused to or suffered by the Bicycle, in all circumstances, and regardless of the cause of the damage, even in the event of an act of God or force majeure.

Under no circumstances may the Lessor be held liable for any personal injury or material damage resulting from the use of the Bicycle by the Renter or any persons authorised by the Renter.

Article 3 - Rental deposit and payment

At the time of booking, the Hirer will be required to pay a deposit, the total amount of which is set out in the Special Terms and Conditions. The balance of the hire charge must be paid when the Hirer takes possession of the hired Bicycle, at the location agreed between the Parties.

For rentals to professionals, in the event of non-payment or unpaid invoices, the Hirer expressly accepts that any unpaid invoices will be cancelled and that the contract will be automatically terminated, as well as the immediate return of the Bicycle(s) being hired.

If the payment deadline is exceeded (invoice due date), the Hirer will be liable for a late payment penalty on the sum due, calculated at the legal interest rate in force plus EIGHT (8) percentage points.

Article 4 - Changes to the booking

Once the Rental Contract has been signed, the dates and conditions of the rental may not be changed without the prior express written agreement of the Lessor.

If the Tenant does not take possession of his/her Bicycle within FOUR (4) hours of the date and time of the reservation mentioned in his/her reservation, the Rental shall be deemed to have been cancelled by the Tenant, who shall then be required to pay the full amount of the reservation.

In the event that the Landlord is unable to rent the Bicycle to the Renter on the scheduled rental date, the Landlord undertakes to reimburse the full amount of the deposit paid by the Renter. The Renter may not claim any other compensation.

Article 5 - Security deposit

In order to take possession of the Bicycle, the Renter shall pay the Landlord a security deposit, the amount of which is set out in the Special Terms and Conditions of Rental. It is intended to guarantee the Lessor payment of the rental, plus any financial liability that the Renter may owe in the event of damage to or deterioration of the Bicycle or its equipment, or in the event of theft.

It will be used to return the Bicycle to the condition in which it was when possession was taken

Article 6 - Provision of the Bicycle

The Lessor undertakes to bring the reserved Bicycle(s) to the Lessee, at the address agreed at the time of reservation, on the day and at the time indicated, in apparent good working order and provided with its repair kit.

All Bicycles hired are equipped with a repair kit including a puncture-proof spray.

The Bicycles, equipment and accessories are deemed to comply with the regulations in force at the time of hire and to be in good working order. The equipment and accessories are fixed in accordance with the safety standards in force on the day of hire.

The Hirer must check that all of this equipment is present when the Bicycle is delivered and the contract is signed

If any of this equipment is not returned, the Lessor shall invoice the Renter a flat-rate penalty of €50 inclusive of tax in the event of incomplete return.


By signing the hire contract, the Hirer accepts the bicycle in the condition in which it is found and considers that it is in order. He undertakes to return it in the same condition.

In the event of technical faults or defects that are not apparent, the Hirer must notify the Lessor within FIFTEEN (15) minutes of departure. Failing this, the Bicycle shall be deemed to have been returned in good working order.

Article 7 - Return of the bicycle

The hire ends with the actual return of the bicycle and accessories to the Lessor, at the place and time stipulated in the hire contract.


The Renter's attention is hereby drawn to the fact that the Lessor schedules its rounds for the provision and return of its bicycles and makes a commitment to its customers regarding precise times. It is therefore an essential condition of this hire that the Tenant returns the bicycle strictly in accordance with the agreed terms.

Therefore, if the Hirer is not present at the agreed meeting point at the time stipulated in this contract, the Lessor reserves the right to charge the Hirer penalties for failure to return the bicycle amounting to 50 euros per day of delay.

If the Tenant is more than FIVE (5) minutes late with respect to the agreed return time, the Landlord shall attempt to contact the Tenant and shall continue with its tour. It shall then be the Tenant's responsibility to contact the Landlord again to make a new appointment.

The Bicycle must be returned in the same condition as when the Tenant took possession of it. If this is not the case, the Lessor reserves the right to charge a fee for returning the Bicycle and restoring it to its original condition. All damage will result in the amount of the repairs being deducted from the security deposit. If the security deposit is insufficient, the Landlord will invoice the Tenant for the excess, who must pay the said invoice on receipt.

Repairs and any loss of the Bicycle will be invoiced to the Renter upon presentation of a repair or purchase invoice.

Article 8 - Use of the Bicycle

The Renter undertakes to use the equipment with care and within the limits of its capacity, to comply with the instructions for use and safety that are customary and in force, and to use the rented bicycle only under normal conditions.

The Hirer undertakes to return the bicycle in its original condition on the date, place and time agreed in the special conditions.

The Hirer declares that he/she abides by the Highway Code and undertakes to comply strictly with it.

If the Hirer contravenes the laws and regulations in force during the hire period, the Lessor may not under any circumstances be held liable.

The Tenant undertakes to make every effort to prevent theft or damage to the rented bicycle.

To this end, regardless of how long the bicycle is parked, he/she undertakes to attach it to a fixed point using the anti-theft device provided.

The Hirer undertakes :

- to use the Bicycle reasonably, under normal conditions of use ;
- to use the Bicycle only on roads suitable for vehicular traffic;
- to use the Bicycle in accordance with the provisions of the Highway Code
- not to use the Bicycle under the influence of alcohol, drugs or any other substance affecting consciousness or the ability to react;

Lastly, as the Bicycle is electrically assisted, the Hirer is informed of the battery life on departure. In the event of the battery running out, the Lessor shall not be liable.

Article 9 - Accidents and Theft

In the event of technical failure of the Bicycle during the term of the contract, the Hirer may not undertake any repair work on his own initiative. He must inform the Lessor, who will then give him all the necessary instructions. Only punctures may be "repaired" directly by the Tenant using the kit provided by the Landlord.

The bicycle will be replaced by a bicycle of the same type, subject to availability and in the absence of fault on the part of the Tenant, for the remaining period of the rental period.

The Tenant may not claim reimbursement of costs or invoices, or damages.

In the event of damage to the bicycle, even where such damage does not require immediate repair, the Tenant must inform the Landlord immediately upon becoming aware of the damage.

In the event of an Accident, the Tenant must immediately report it to the Landlord. A joint accident report, whether the Tenant is responsible or not, must be provided to the Landlord, except in cases of Force Majeure, as soon as possible and in all cases before the end of the rental contract.

The Tenant shall take all reasonable care to complete the accident report in a legible and usable form, signed by both Parties. If this is not possible, the Tenant shall provide the Landlord with the police or gendarmerie report drawn up at the time of the Accident.

Failing this, and except in the event of force majeure making it impossible to provide a report within the aforementioned time limits, or in the event of insurance refusing to cover the damage caused to the Bicycle, the Tenant shall be liable for all damage attributable to it, in particular that suffered by the Bicycle up to its market value plus the costs and expenses associated with its immobilisation.

In the event of theft, the Tenant must provide the Landlord with proof that a complaint has been lodged with a police station or gendarmerie within 24 hours of the theft.

If the stolen bicycle is subsequently returned to the Landlord, the Tenant who has complied with the above procedure will be reimbursed the amount of the deposit collected, less any costs incurred in restoring the Bicycle.

9.1
Liability - Damage to rented property - Theft

The Hirer is personally liable for any damage caused by the use of the EAB(s) and Accessories. The Renter may not be held liable for any damage suffered or caused by the EAB(s) and Accessories, unless it is proven that such damage is due to an internal defect or to a lack of maintenance of the EAB(s) and Accessories.
The lessee declares that he/she is the holder of a personal civil liability insurance policy that covers the liability incurred during the use of the rented Goods by him/herself, the persons in his/her care and his/her employees.

The Hirer therefore has no cover for damage to the rented item and is personally liable for said damage, breakage, loss and theft.

In the event of breakage: the hirer undertakes to return the damaged equipment, which must be recognisable and complete. Damage to the equipment will be invoiced to the hirer in accordance with the current price list appended to this contract.
Theft and loss of equipment are not covered.
Consequently, the equipment will be invoiced to the hirer on the basis of its value as new, less any obsolescence (1% per month after the 24th month). The deposit will be used to cover all or part of the loss.
An invoice will be provided to the hirer so that he/she can present it to his/her personal insurer.

Article 10 - Insurance and Assistance

The Hirer and any person whom he allows to use the Bicycle must be covered by civil liability insurance. The Tenant releases the Landlord from any liability arising from the use of the Bicycle, in particular in respect of accidents and damage caused to third parties as a result of the use of the Bicycle. The Bicycle remains the exclusive property of the Lessor for the entire duration of the hire.

Article 11 - Unforeseen circumstances

In the event of a change in circumstances that could not have been foreseen when the contract was entered into, in accordance with the provisions of article 1195 of the French Civil Code, the Party that did not agree to assume the risk of excessively onerous performance may ask its co-contractor to renegotiate the contract.

However, if the change in circumstances unforeseeable at the time of the conclusion of the contract is definitive or lasts for more than THIRTY (30) days, the present contract will be cancelled purely and simply in accordance with the terms defined in the article "Cancellation for unforeseeable circumstances".

Article 12 - Exception of non-performance

Pursuant to article 1219 of the French Civil Code, each Party may refuse to perform its obligation, even if it is due, if the other Party fails to perform its obligation and if this non-performance is sufficiently serious, i.e. likely to jeopardise the continuation of the contract or fundamentally upset its economic equilibrium.

The suspension of performance will take effect immediately, on receipt by the defaulting Party of the notification of default sent to it to this effect by the Party that has suffered the default, indicating the intention to apply the exception of non-performance for as long as the defaulting Party has not remedied the default observed, served by registered letter with acknowledgement of receipt or on any other durable written medium that provides proof of posting.

However, if the impediment is definitive or lasts for more than one month from the date on which the impediment is established by the notification made, the present agreement will be purely and simply terminated in accordance with the terms and conditions defined in the Resolution for failure by a party to fulfil its obligations article.

Article 13 - Force majeure

The Parties may not be held liable if the non-performance or delay in the performance of any of their obligations, as described herein, is the result of a case of force majeure, within the meaning of article 1218 of the French Civil Code. The Party observing the event must immediately inform the other Party of its inability to perform its service and justify this to the latter. The suspension of obligations shall under no circumstances be a cause of liability for non-performance of the obligation in question, nor lead to the payment of damages or late penalties.

Performance of the obligation is suspended for the duration of the force majeure if it is temporary and does not exceed TWENTY-FOUR (24) hours. Consequently, as soon as the cause of the suspension of their mutual obligations disappears, the Parties will make every effort to resume normal performance of their contractual obligations as quickly as possible. To this end, the Party prevented will notify the other of the resumption of its obligation by registered letter with acknowledgement of receipt or e-mail with acknowledgement of receipt. If the impediment is definitive or exceeds a duration of TWENTY-FOUR (24) hours, the present contract will be purely and simply terminated in accordance with the terms defined in the article "Termination for reasons of force majeure".

Article 14 - Termination of the contract

14.1 Termination for unforeseen circumstances
Termination due to the impossibility of performing an obligation that has become excessively onerous may only take place, notwithstanding the clause entitled Termination for failure by a party to fulfil its obligations set out below, FIFTEEN (15) days after formal notice has been sent declaring the intention to apply the present clause, notified by registered letter with acknowledgement of receipt or by any extrajudicial act.

14.2 Termination for force majeure
Termination by operation of law for reasons of force majeure may not, notwithstanding the clause Termination for failure by a party to fulfil its obligations set out below, take place TWENTY-FOUR (24) hours after formal notice has been sent by e-mail with acknowledgement of receipt or by any extrajudicial act.
However, this formal notice must state the intention to apply this clause.


14.3 Termination for failure by a party to fulfil its obligations
In the event of either party failing to comply with one of its obligations, and in particular failure to pay the reservation price on the due date, failure to return the Bicycle on the due date, or any other provision referred to in the articles of this contract, the contract may be terminated at the discretion of the aggrieved party.

The Party that is the victim of the default may then notify the Defaulting Party by registered letter or e-mail with acknowledgement of receipt, of the wrongful termination of the present contract, TWENTY-FOUR (24) hours after the sending of a formal notice to perform which has remained unsuccessful. The same shall apply in the event of a sufficiently serious breach by one of the parties of its obligations pursuant to the provisions of article 1224 of the French Civil Code.

14.4 Provisions common to cases of termination

It is expressly agreed between the Parties that the debtor of an obligation to pay under the terms of this agreement will be validly put in default by the mere fact that the obligation is due, in accordance with the provisions of article 1344 of the French Civil Code.

In any event, the aggrieved Party may apply to the courts for the award of damages.

As soon as the contract is terminated, the Hirer must return the Bicycle or let it be taken back without delay. The total amount of the hire shall be retained by the Landlord as initial compensation.

In the event that the Tenant refuses to return the Bicycle, all that is required to compel him to do so is an order issued by the President of the Court having territorial jurisdiction by simple petition or by summary proceedings.

In addition, all costs incurred by the Landlord as a result of the termination of the contract shall be borne exclusively by the Tenant.

If, after termination, the Tenant retains use of the Bicycle for a certain period of time, the Landlord is authorised to charge a daily immobilisation fee equal to the daily rental rate.

Article 15 - Transfer and subletting

The Tenant may not sublet, lend, make available free of charge or for consideration, give as security or assign for any reason and in any form whatsoever, all or part of the Bicycle or its rights and obligations hereunder without the prior express written consent of the Landlord.

Any breach of this clause shall result in the automatic termination of this agreement to the sole detriment of the Hirer under the conditions set out in article 18-2 hereof

Article 16 - Processing of personal data

In application of law no. 78-17 of 6 January 1978 relating to files, data processing and civil liberties, as well as the RGPD, the Tenant is hereby informed and expressly accepts that the Landlord holds a file of personal data collected when the rental contract is signed.

This data is processed to enable the Lessor to manage the rental and related operations, in particular invoicing, and to send the tenant commercial information, where applicable. This information is intended, in whole or in part, for the Lessor and its partners.

In addition, the Lessor has installed in some of its Bicycles a system enabling them to be located in real time in order to facilitate the management of theft and loss of the Bicycles. By signing the rental contract, the lessee authorises the Lessor to collect, by means of the on-board geolocation system, and to use for the purposes described above, the data enabling the geographical location of the Bicycle to be determined.

Only the Lessor's departments will have access to this data, as well as any person with a right of access under the law. This data will be kept for the duration of the contract and, where applicable, the investigation.

In accordance with the applicable regulations, the Tenant has a right of access, rectification, deletion and portability of the data concerning him or her, as well as the right to object to the processing for a legitimate reason. These rights may be exercised by contacting the data controller at the Landlord's postal address, avenue du Val d'Ardèche - 07330 THUEYTS, enclosing proof of identity with the request

In the event of a complaint, the Tenant may submit a complaint to the Commission Nationale de l'Informatique et des Libertés.

Article 17 - Applicable law - Language of the contract

These General Terms and Conditions of Sale and the transactions arising from them are governed by French law. They are written in French. In the event that they are translated into one or more languages, only the French text will be deemed authentic in the event of a dispute.

APPENDICES :
Nomenclature of damaged parts in € incl. VAT

Repair and exchange of parts :
Labour cost 65 € (i.e. 1 hour) for technical work on complex products
Labour cost €35 (i.e. 1/2 hour) for technical work on non-complex products
Washing: €5
Battery: €800
Fork: €200
Crankset: €100
Front wheel: €180
Rear wheel: €220
Shifter / Speed: €60
Handlebars: €45
Derailleur: €100
Electrical wiring: €70
front/rear hydraulic brake: €200
Tyres: €65
Brake disc: €55
Saddle: €30
Chain: €45
Handlebar grip: €20
Brake lever: €75
Mudguard: €30
Chain guard: €18
Front lights: €65
Rear lights: €65
Pedal: €55
Kickstand: €35
Bosch display: Purion €100 / Intuvia €160

Accessories to be replaced if damaged:
Child seat: €90
Bosch display: 160
Yamaha display: €150
Basket: €38
Lock: €20
anti-theft lock: €25
Doorbell: €5
Helmet: €50
Yellow waistcoat: €12
Puncture-proof spray: €7
GPS: €150
Frame lock: €49.90
Manufacture of a bike key in the event of loss: €50

III / OKO PLANET VIA FERRATA EQUIPMENT HIRE CONTRACT

General conditions for the hire of via ferrata equipment


GENERAL CONDITIONS FOR THE HIRE OF VIA FERRATA EQUIPMENT

CONDITIONS OF PARTICIPATION :
- Our activities are open to everyone, but depending on the activity and route, certain conditions must be taken into account: age limit, technical or physical level. - - You must not have any medical contraindications to the chosen activity.
- Please note If you do not have any medical contraindications, but you are dependent on special medical care or treatment, or your state of health requires special attention, you must inform the hire company before the start of the activity.

ARTICLE 1 - PURPOSE OF THE CONTRACT
The hire of via-ferrata equipment, with basic equipment supplied by the Thueyts town council, hired by oko planet, referred to as "the lessor", its accessories and its basic equipment hired under the terms hereof, taken alone or collectively, are referred to as "the hired goods".

ARTICLE 2 - BASIC EQUIPMENT OF THE VIA FERRATA EQUIPMENT
Each item of equipment hired is equipped with : 1 helmet, 1 harness, 2 lanyards with shock absorbers and 1 pulley.

ARTICLE 3 - HIRER'S OBLIGATIONS
The rental contract is concluded with the hirer in person. It is therefore neither transferable nor assignable. The client, referred to as the "hirer", must be a natural person over the age of 18 who acknowledges that he/she is fit for climbing (via ferrata) and has no medical contraindications. Users must be at least 1.40m tall and weigh at least 40kg. All minors must be accompanied by a responsible adult. In the case of minors, the legal guardian undertakes under the terms of these conditions to accept responsibility for any damage caused directly or indirectly by the minor as a result of the hire. As the via ferrata equipment is the responsibility of the hirer, it is recommended that, prior to the actual use of the via ferrata equipment, the hirer carry out a basic check of its main visible functional elements. The hirer acknowledges that the equipment hired is in perfect condition and undertakes to use it with care. In the event of technical failure during the hire period, the hirer may not claim any damages from the hire company. If repairs are required, the hirer must report to the hire point. The via ferrata equipment will be exchanged. The hire company reserves the right either to deduct the sums due from the security deposit, or to invoice the customer at the rate displayed at the hire point in the event of deliberate damage to the equipment.

ARTICLE 4 - CONDITIONS OF USE
The hirer undertakes to use the rented equipment himself/herself. It is strictly forbidden to lend or sublet the rented equipment. The hirer shall be held personally liable for any offence as well as for any personal injury or damage to property caused by the use of the rented equipment in his/her care. - The hirer must wear a helmet. - The hirer undertakes not to use the via ferrata equipment beyond its capacity. On departure, the hirer will be informed of the use of the equipment and the safety rules for climbing. The hire company is not responsible for any failure to comply with the safety rules. For any other reason, the hirer must contact the hire company immediately.

ARTICLE 5 - OWNERSHIP
The rented goods remain the exclusive property of oko planet for the duration of the rental. The hire transfers legal custody of the equipment and engages the hirer's "civil liability" insurance in the event of theft and for all damage that he/she may cause during the use and possession of the equipment, until the equipment is returned to the hire point.

ARTICLE 6 - COMMENCEMENT, AVAILABILITY AND RETURN
The rental takes effect at the time when the hirer takes possession of the rented goods delivered to him. This contract is only valid for the duration of the hire period. If the hirer keeps the via ferrata equipment beyond this period without having regularised his situation, he loses the benefit of the guarantees provided for in the contract. The hirer acknowledges having received the rented equipment in good working order with the basic equipment. He/she declares that he/she has personally had every opportunity to check the condition of the rented goods. He undertakes to return them in the condition in which he hired them, without taking normal wear and tear into account.

ARTICLE 7 - LIABILITY
The lessee releases oko planet from any liability arising from the use of the rented goods, particularly with regard to the physical, material and immaterial consequences of accidents of any kind. The hirer declares that he/she is the holder of personal civil liability insurance that guarantees the liability incurred during the use of the rented property both by himself/herself and the persons in his/her care. The hirer is personally liable for any damage, breakage or theft to the rented property. Damage to the rented property, theft or loss will be invoiced to the hirer in accordance with the attached price list.

ARTICLE 8 - SECURITY DEPOSIT
When the rented goods are made available, the hirer will pay a deposit (bank card without immediate debit or cash) of 400€ on the via ferrata equipment rented. When the hirer returns the hired equipment, the said deposit will be returned or cancelled. The hirer authorises the hire company to deduct from the deposit the sums due to repair damage and theft, the costs of which are set out below. It is agreed that the amount of the security deposit shall under no circumstances constitute a guarantee limit, with the lessor retaining the right, where applicable, to take legal action against the lessee to obtain full compensation for any loss suffered.

ARTICLE 9 - ASSISTANCE
The hirer hires the via ferrata equipment in perfect working order. The hirer must ensure that the equipment is returned or repatriated to the rental point.

ARTICLE 10 - THE RESERVATION
Once the reservation has been made, oko planet undertakes to hire the equipment reserved to the Client in accordance with the terms and conditions set out in the reservation and these GTC and GGL, whilst the Client undertakes to collect the equipment reserved in accordance with the same terms and conditions. If the Customer wishes to reserve an additional item, they must make another reservation on the website for the additional item they wish to reserve. The Customer has a statutory right of withdrawal of 2 days from receipt by the Customer of the e-mail confirming that the Reservation has been taken into account. However, this right of withdrawal may no longer be exercised if the Client has collected the equipment reserved before the expiry of the period of seven clear days. The Customer will contact oko planet directly, who will process the Customer's cancellation request. The deposit will then be reimbursed within 30 days. It is understood that the reimbursement of the deposit is only possible if the cancellation is made at least 2 days before the first scheduled rental day. For any cancellation request made before the reserved equipment has been collected and outside the legal withdrawal period, the full amount of the deposit will be retained by oko planet for the rental. The deposit will nevertheless be reimbursed if the cancellation is due to force majeure, which the Customer must justify. In such a case, the deposit will be reimbursed within 30 days.

ARTICLE 11 - REFUND AND CANCELLATION
Oko planet reserves the right to cancel and undertakes to refund the hire if the via-ferrata is not possible for reasons of site maintenance or problems on the route.